On-Demand-Aktivitäten
Hier finden Sie die für Sie richtigen On-Demand-Lernaktivitäten. Labs sind kurze Lernaktivitäten, in denen Ihnen über einen direkten, temporären, praxisorientierten Zugriff auf echte Cloud-Ressourcen spezifische Inhalte vermittelt werden. Kurse sind längere Aktivitäten, die aus mehreren Modulen mit Videos, Dokumenten, praxisorientierten Labs und Quizaufgaben bestehen. Aufgabenreihen sind ähnlich, aber in der Regel kürzer und enthalten nur Labs.
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Kurs Tipp Incorporating Generative Features into Complex DFCX Agents
In this course you will learn how to integrate multiple advanced generative capabilities within a Dialogflow CX agent.
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Kurs Tipp Building Complex End to End Self-Service Experiences in Dialogflow CX
This course will equip you with the tools to develop complex conversational experiences in Dialogflow CX capable of identifying the user intent and routing it to the right self service flow.
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Kurs Tipp DFCX Virtual Agent Delivery Framework
This course explores the best practices, methods and tools to programmatically lead CCAI virtual agent delivery. It includes a high level overview of the end to end journey for building and deploying a virtual agent, as well as the core tenets to create a strong delivery culture. Additionally, this course covers t…
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Kurs Tipp Advanced Webhook Concepts
This course explores advanced technical considerations to optimize Webhook connectivity for comprehensive, end-to-end, Virtual Agent self-service experiences.
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Kurs Tipp DFCX Bot Building Quality Assurance and Deployment Lifecycle
This course explores the quality assurance best practices and the tools available in Dialogflow CX to ensure production grade quality during Virtual Agent development, as well as the key tenets for the creation of a robust end to end deployment lifecycle
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Kurs Tipp Advanced Conversation Design
In this course, you will learn the advanced conversational design principles for both the Voice and Caht channels to craft engaging and effective end-to-end experiences that emulate human-like interactions.
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Kurs Tipp Webhook fundamentals
In this course, you will learn the important role that different types of webhooks play in Dialogflow CX development, and how to effectively integrate them into your routine configuration of a Virtual Agent.
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Kurs Tipp Intro to CCAI and CCAI Engagement Framework
This is a introductory course to all solutions in the Contact Center AI (CCAI) portfolio and the generative AI features that are poised to transform them. The course also explores the CCAI go-to-market and engagement model, the business case around CCAI, and the use cases and user personas addressed by the solutio…
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Kurs Tipp Conversation Design Fundamentals
This course explores the foundational principles of conversation design to craft engaging and effective chatbot experiences that emulate human-like experiences.
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Kurs Tipp Basic Performance Measurement
This course explores the fundamentals of the feedback loop process for Virtual Agent development and introduces the native capabilities within Dialogflow CX that support it