On-demand activities
Find the right on-demand learning activities for you. Labs are short learning activities that teach you a specific lesson by giving you direct, temporary, hands-on access to real cloud resources. Courses are longer activities, consisting of several modules made of videos, documents, hands-on labs and quizzes. Finally, quests are similar, but are usually shorter and contain only labs.
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Course Featured Incorporating Generative Features into Complex DFCX Agents
In this course you will learn how to integrate multiple advanced generative capabilities within a Dialogflow CX agent.
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Course Featured Building Complex End to End Self-Service Experiences in Dialogflow CX
This course will equip you with the tools to develop complex conversational experiences in Dialogflow CX capable of identifying the user intent and routing it to the right self service flow.
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Course Featured DFCX Virtual Agent Delivery Framework
This course explores the best practices, methods and tools to programmatically lead CCAI virtual agent delivery. It includes a high level overview of the end to end journey for building and deploying a virtual agent, as well as the core tenets to create a strong delivery culture. Additionally, this course covers t…
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Course Featured Advanced Webhook Concepts
This course explores advanced technical considerations to optimize Webhook connectivity for comprehensive, end-to-end, Virtual Agent self-service experiences.
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Course Featured DFCX Bot Building Quality Assurance and Deployment Lifecycle
This course explores the quality assurance best practices and the tools available in Dialogflow CX to ensure production grade quality during Virtual Agent development, as well as the key tenets for the creation of a robust end to end deployment lifecycle
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Course Featured Advanced Conversation Design
In this course, you will learn the advanced conversational design principles for both the Voice and Caht channels to craft engaging and effective end-to-end experiences that emulate human-like interactions.
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Course Featured Webhook fundamentals
In this course, you will learn the important role that different types of webhooks play in Dialogflow CX development, and how to effectively integrate them into your routine configuration of a Virtual Agent.
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Course Featured Intro to CCAI and CCAI Engagement Framework
This is a introductory course to all solutions in the Contact Center AI (CCAI) portfolio and the generative AI features that are poised to transform them. The course also explores the CCAI go-to-market and engagement model, the business case around CCAI, and the use cases and user personas addressed by the solutio…
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Course Featured Conversation Design Fundamentals
This course explores the foundational principles of conversation design to craft engaging and effective chatbot experiences that emulate human-like experiences.
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Course Featured Basic Performance Measurement
This course explores the fundamentals of the feedback loop process for Virtual Agent development and introduces the native capabilities within Dialogflow CX that support it