On-demand activities
Find the right on-demand learning activities for you. Labs are short learning activities that teach you a specific lesson by giving you direct, temporary, hands-on access to real cloud resources. Courses are longer activities, consisting of several modules made of videos, documents, hands-on labs and quizzes. Finally, quests are similar, but are usually shorter and contain only labs.
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Course Featured Advanced Webhook Concepts
This course explores advanced technical considerations to optimize Webhook connectivity for comprehensive, end-to-end, Virtual Agent self-service experiences.
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Course Featured DFCX Bot Building Quality Assurance and Deployment Lifecycle
This course explores the quality assurance best practices and the tools available in Dialogflow CX to ensure production grade quality during Virtual Agent development, as well as the key tenets for the creation of a robust end to end deployment lifecycle
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Course Featured Advanced Conversation Design
In this course, you will learn the advanced conversational design principles for both the Voice and Caht channels to craft engaging and effective end-to-end experiences that emulate human-like interactions.
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Course Featured Webhook fundamentals
In this course, you will learn the important role that different types of webhooks play in Dialogflow CX development, and how to effectively integrate them into your routine configuration of a Virtual Agent.
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Course Featured Intro to CCAI and CCAI Engagement Framework
This is a introductory course to all solutions in the Contact Center AI (CCAI) portfolio and the generative AI features that are poised to transform them. The course also explores the CCAI go-to-market and engagement model, the business case around CCAI, and the use cases and user personas addressed by the solutio…
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Course Featured Conversation Design Fundamentals
This course explores the foundational principles of conversation design to craft engaging and effective chatbot experiences that emulate human-like experiences.
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Course Featured Basic Performance Measurement
This course explores the fundamentals of the feedback loop process for Virtual Agent development and introduces the native capabilities within Dialogflow CX that support it
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Course Featured Create Generative AI Apps on Google Cloud
Generative AI applications can create new user experiences that were nearly impossible before the invention of large language models (LLMs). As an application developer, how can you use generative AI to build engaging, powerful apps on Google Cloud? In this course, you'll learn about generative AI applications an…
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Course Featured Generative Playbooks
In this course, you will learn how to build conversational experiences in Dialogflow CX leveraging Generative Playbooks, a Gen AI feature to develop end to end agents by specifying tasks through natural language
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Course Featured CCAI Insights
In this course you will learn how to leverage Contact Center AI Insights to uncover hidden information from your contact center data to increase operational efficiency and drive data-driven business decisions.