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After completing this module, you will develop an understanding of Agent Assist Vision and its features. You will also be able to explain regionalization with Agent Assist and recognize its limitations.

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After completing this module, you will be able to explain the basics of the Agent Assist Architecture.

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After completing this module, you will be able to describe the features of Smart Reply and the Cloud Environment Setup. In addition, you will be able to explain the process for training, evaluating, configuring, and monitoring the performance of a Smart Reply model.

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After completing this module, you will be able to describe Smart Compose and the use cases that it enables in the Contact Center.

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After completing this module, you will be able to describe LLM Baseline Summarization, outline its requirements and steps for implementation.

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After completing this module, you will be able to define Generative Knowledge Assist and integrate data stores with Agent Assist.

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After completing this module, you will be able to define and enable Sentiment Analysis.

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After completing this module, you will be able to describe the various phases of the Agent Assist delivery lifecycle.

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This module includes the list of additional resources that complement the course learning.

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Introduction to Agent Assist and its GenAI Capabilities