[{"id":"63784","title":"Course Introduction","description":"

Discover what is covered in the Conversational AI on Vertex AI and Dialogflow CX course, including the target audience, prerequisites and the agenda, before refreshing your understanding of Dialogflow CX key concepts and terminology.

","steps":[{"id":"432841","prompt":null,"isOptional":true,"activities":[{"id":"425551","href":"/course_templates/892/video/425551","isLocked":false,"duration":212000,"title":"Course Introduction","description":null,"type":"video","isComplete":false,"inProgress":false,"score":null,"disabled":false}],"isComplete":false,"isTestedOut":false,"allActivitiesRequired":false},{"id":"432842","prompt":null,"isOptional":true,"activities":[{"id":"425552","href":"/course_templates/892/video/425552","isLocked":false,"duration":277000,"title":"Dialogflow CX recap","description":null,"type":"video","isComplete":false,"inProgress":false,"score":null,"disabled":false}],"isComplete":false,"isTestedOut":false,"allActivitiesRequired":false},{"id":"432843","prompt":null,"isOptional":true,"activities":[{"id":"425553","href":"/course_templates/892/video/425553","isLocked":false,"duration":825000,"title":"Dialogflow CX recap: Key terms","description":null,"type":"video","isComplete":false,"inProgress":false,"score":null,"disabled":false}],"isComplete":false,"isTestedOut":false,"allActivitiesRequired":false},{"id":"432844","prompt":null,"isOptional":true,"activities":[{"id":"425554","href":"/course_templates/892/video/425554","isLocked":false,"duration":249000,"title":"Dialogflow CX recap: Entities and Intents","description":null,"type":"video","isComplete":false,"inProgress":false,"score":null,"disabled":false}],"isComplete":false,"isTestedOut":false,"allActivitiesRequired":false}],"expanded":false},{"id":"63785","title":"Generative AI for Dialogflow CX","description":"

What is generative AI for Dialogflow CX? How does it work? When would I use it? Why is it useful?

Start your journey of discovery with generative AI enablement in Dialogflow CX.

","steps":[{"id":"432845","prompt":null,"isOptional":true,"activities":[{"id":"425555","href":"/course_templates/892/video/425555","isLocked":false,"duration":424000,"title":"Introduction to Generative AI for Dialogflow CX","description":null,"type":"video","isComplete":false,"inProgress":false,"score":null,"disabled":false}],"isComplete":false,"isTestedOut":false,"allActivitiesRequired":false},{"id":"432846","prompt":null,"isOptional":true,"activities":[{"id":"425556","href":"/course_templates/892/video/425556","isLocked":false,"duration":368000,"title":"Generative AI additions to Dialogflow CX","description":null,"type":"video","isComplete":false,"inProgress":false,"score":null,"disabled":false}],"isComplete":false,"isTestedOut":false,"allActivitiesRequired":false},{"id":"432847","prompt":null,"isOptional":false,"activities":[{"id":"425557","href":"/course_templates/892/quizzes/425557","isLocked":false,"duration":1200000,"title":"Generative AI for Dialogflow CX Quiz","description":null,"type":"quiz","isComplete":false,"inProgress":false,"score":null,"disabled":false}],"isComplete":false,"isTestedOut":false,"allActivitiesRequired":false},{"id":"432848","prompt":null,"isOptional":true,"activities":[{"id":"425558","href":"/course_templates/892/documents/425558","isLocked":false,"duration":1800000,"title":"How to build better conversational experiences with generative AI","description":null,"type":"link","isComplete":false,"inProgress":false,"score":null,"disabled":false}],"isComplete":false,"isTestedOut":false,"allActivitiesRequired":false}],"expanded":false},{"id":"63786","title":"Generators","description":"

Explore generators on Dialogflow CX, with tunable prompts, parameters and model selection. You will learn how to define, configure and deploy generators in your Dialogflow CX solutions. Also, discover some use case examples and code-based responses.

","steps":[{"id":"432849","prompt":null,"isOptional":true,"activities":[{"id":"425559","href":"/course_templates/892/video/425559","isLocked":false,"duration":125000,"title":"Generators on Dialogflow CX","description":null,"type":"video","isComplete":false,"inProgress":false,"score":null,"disabled":false}],"isComplete":false,"isTestedOut":false,"allActivitiesRequired":false},{"id":"432850","prompt":null,"isOptional":true,"activities":[{"id":"425560","href":"/course_templates/892/video/425560","isLocked":false,"duration":247000,"title":"Tunable prompt, parameters, and model selection","description":null,"type":"video","isComplete":false,"inProgress":false,"score":null,"disabled":false}],"isComplete":false,"isTestedOut":false,"allActivitiesRequired":false},{"id":"432851","prompt":null,"isOptional":true,"activities":[{"id":"425561","href":"/course_templates/892/video/425561","isLocked":false,"duration":230000,"title":"Generator examples","description":null,"type":"video","isComplete":false,"inProgress":false,"score":null,"disabled":false}],"isComplete":false,"isTestedOut":false,"allActivitiesRequired":false},{"id":"432852","prompt":null,"isOptional":true,"activities":[{"id":"425562","href":"/course_templates/892/video/425562","isLocked":false,"duration":131000,"title":"Define, configure and deploy Generators","description":null,"type":"video","isComplete":false,"inProgress":false,"score":null,"disabled":false}],"isComplete":false,"isTestedOut":false,"allActivitiesRequired":false},{"id":"432853","prompt":null,"isOptional":true,"activities":[{"id":"425563","href":"/course_templates/892/video/425563","isLocked":false,"duration":204000,"title":"Generators demo","description":null,"type":"video","isComplete":false,"inProgress":false,"score":null,"disabled":false}],"isComplete":false,"isTestedOut":false,"allActivitiesRequired":false},{"id":"432854","prompt":null,"isOptional":true,"activities":[{"id":"425564","href":"/course_templates/892/video/425564","isLocked":false,"duration":154000,"title":"Code-based responses with Generators","description":null,"type":"video","isComplete":false,"inProgress":false,"score":null,"disabled":false}],"isComplete":false,"isTestedOut":false,"allActivitiesRequired":false},{"id":"432855","prompt":null,"isOptional":false,"activities":[{"id":"425565","href":"/course_templates/892/quizzes/425565","isLocked":false,"duration":1800000,"title":"Generators quiz","description":null,"type":"quiz","isComplete":false,"inProgress":false,"score":null,"disabled":false}],"isComplete":false,"isTestedOut":false,"allActivitiesRequired":false}],"expanded":false},{"id":"63787","title":"Generative Fallback","description":"

Explore Generative Fallback responses powered by conversational design theory. Discover the different enablement levels for Generative Fallback, how to configure a text prompt and handle customer interactions.

","steps":[{"id":"432856","prompt":null,"isOptional":true,"activities":[{"id":"425566","href":"/course_templates/892/video/425566","isLocked":false,"duration":312000,"title":"Generative Fallback responses","description":null,"type":"video","isComplete":false,"inProgress":false,"score":null,"disabled":false}],"isComplete":false,"isTestedOut":false,"allActivitiesRequired":false},{"id":"432857","prompt":null,"isOptional":true,"activities":[{"id":"425567","href":"/course_templates/892/video/425567","isLocked":false,"duration":246000,"title":"Enablement levels","description":null,"type":"video","isComplete":false,"inProgress":false,"score":null,"disabled":false}],"isComplete":false,"isTestedOut":false,"allActivitiesRequired":false},{"id":"432858","prompt":null,"isOptional":true,"activities":[{"id":"425568","href":"/course_templates/892/video/425568","isLocked":false,"duration":369000,"title":"Configure a text prompt","description":null,"type":"video","isComplete":false,"inProgress":false,"score":null,"disabled":false}],"isComplete":false,"isTestedOut":false,"allActivitiesRequired":false},{"id":"432859","prompt":null,"isOptional":true,"activities":[{"id":"425569","href":"/course_templates/892/video/425569","isLocked":false,"duration":292000,"title":"Handling customer interactions","description":null,"type":"video","isComplete":false,"inProgress":false,"score":null,"disabled":false}],"isComplete":false,"isTestedOut":false,"allActivitiesRequired":false},{"id":"432860","prompt":null,"isOptional":true,"activities":[{"id":"425570","href":"/course_templates/892/documents/425570","isLocked":false,"duration":1800000,"title":"Apply built-in hacks of conversation to your Voice UI","description":null,"type":"link","isComplete":false,"inProgress":false,"score":null,"disabled":false}],"isComplete":false,"isTestedOut":false,"allActivitiesRequired":false},{"id":"432861","prompt":null,"isOptional":false,"activities":[{"id":"425571","href":"/course_templates/892/quizzes/425571","isLocked":false,"duration":1800000,"title":"Generative Fallback quiz","description":null,"type":"quiz","isComplete":false,"inProgress":false,"score":null,"disabled":false}],"isComplete":false,"isTestedOut":false,"allActivitiesRequired":false}],"expanded":false},{"id":"63788","title":"Generative AI for Virtual Agents","description":"

Explore Generative AI Agents and hybrid agents, when to use generative AI or intent-driven flows in your Dialogflow CX solutions and how to create and configure Generative AI Agents. Also, learn how to create a data store, ingest data into a data store, and manage data in a data store

","steps":[{"id":"432862","prompt":null,"isOptional":true,"activities":[{"id":"425572","href":"/course_templates/892/video/425572","isLocked":false,"duration":298000,"title":"Generative AI Agents and hybrid agents","description":null,"type":"video","isComplete":false,"inProgress":false,"score":null,"disabled":false}],"isComplete":false,"isTestedOut":false,"allActivitiesRequired":false},{"id":"432863","prompt":null,"isOptional":true,"activities":[{"id":"425573","href":"/course_templates/892/video/425573","isLocked":false,"duration":281000,"title":"Intent-driven and Generative AI use cases","description":null,"type":"video","isComplete":false,"inProgress":false,"score":null,"disabled":false}],"isComplete":false,"isTestedOut":false,"allActivitiesRequired":false},{"id":"432864","prompt":null,"isOptional":true,"activities":[{"id":"425574","href":"/course_templates/892/video/425574","isLocked":false,"duration":319000,"title":"Creating a Generative AI Agent for use in Dialogflow CX","description":null,"type":"video","isComplete":false,"inProgress":false,"score":null,"disabled":false}],"isComplete":false,"isTestedOut":false,"allActivitiesRequired":false},{"id":"432865","prompt":null,"isOptional":true,"activities":[{"id":"425575","href":"/course_templates/892/video/425575","isLocked":false,"duration":323000,"title":"Creating a data store","description":null,"type":"video","isComplete":false,"inProgress":false,"score":null,"disabled":false}],"isComplete":false,"isTestedOut":false,"allActivitiesRequired":false},{"id":"432866","prompt":null,"isOptional":true,"activities":[{"id":"425576","href":"/course_templates/892/video/425576","isLocked":false,"duration":197000,"title":"Ingesting data into a data store","description":null,"type":"video","isComplete":false,"inProgress":false,"score":null,"disabled":false}],"isComplete":false,"isTestedOut":false,"allActivitiesRequired":false},{"id":"432867","prompt":null,"isOptional":true,"activities":[{"id":"425577","href":"/course_templates/892/video/425577","isLocked":false,"duration":117000,"title":"Managing data in a data store","description":null,"type":"video","isComplete":false,"inProgress":false,"score":null,"disabled":false}],"isComplete":false,"isTestedOut":false,"allActivitiesRequired":false},{"id":"432868","prompt":null,"isOptional":false,"activities":[{"id":"425578","href":"/course_templates/892/quizzes/425578","isLocked":false,"duration":1500000,"title":"Generative AI for virtual agents quiz","description":null,"type":"quiz","isComplete":false,"inProgress":false,"score":null,"disabled":false}],"isComplete":false,"isTestedOut":false,"allActivitiesRequired":false}],"expanded":false},{"id":"63789","title":"Vertex AI Search and Conversation Architecture and Security","description":"

Familiarise yourself with Vertex AI Search and Conversation architecture, authentication to Vertex AI Search and Conversation apps, access control with Identity and Access Management (IAM), data governance and compliance, and pricing.

","steps":[{"id":"432869","prompt":null,"isOptional":true,"activities":[{"id":"425579","href":"/course_templates/892/video/425579","isLocked":false,"duration":157000,"title":"Vertex AI Search and Conversation architecture","description":null,"type":"video","isComplete":false,"inProgress":false,"score":null,"disabled":false}],"isComplete":false,"isTestedOut":false,"allActivitiesRequired":false},{"id":"432870","prompt":null,"isOptional":true,"activities":[{"id":"425580","href":"/course_templates/892/video/425580","isLocked":false,"duration":112000,"title":"Authentication to Vertex AI Search and Conversation apps","description":null,"type":"video","isComplete":false,"inProgress":false,"score":null,"disabled":false}],"isComplete":false,"isTestedOut":false,"allActivitiesRequired":false},{"id":"432871","prompt":null,"isOptional":true,"activities":[{"id":"425581","href":"/course_templates/892/video/425581","isLocked":false,"duration":96000,"title":"Access control with IAM","description":null,"type":"video","isComplete":false,"inProgress":false,"score":null,"disabled":false}],"isComplete":false,"isTestedOut":false,"allActivitiesRequired":false},{"id":"432872","prompt":null,"isOptional":true,"activities":[{"id":"425582","href":"/course_templates/892/video/425582","isLocked":false,"duration":68000,"title":"Data governance and compliance","description":null,"type":"video","isComplete":false,"inProgress":false,"score":null,"disabled":false}],"isComplete":false,"isTestedOut":false,"allActivitiesRequired":false},{"id":"432873","prompt":null,"isOptional":false,"activities":[{"id":"425583","href":"/course_templates/892/quizzes/425583","isLocked":false,"duration":1200000,"title":"Vertex AI Search and Conversation architecture and security quiz","description":null,"type":"quiz","isComplete":false,"inProgress":false,"score":null,"disabled":false}],"isComplete":false,"isTestedOut":false,"allActivitiesRequired":false}],"expanded":false},{"id":"63790","title":"Generative Playbooks","description":"

Discover Generative Playbooks, a Dialogflow CX feature that enables you to build chat experiences with natural language by leveraging LLMs. Explore various benefits and use cases, and how they are different from Generators and Generative Fallback. Follow step-by-step instructions on how to create a Dialogflow CX agent with a Generative Playbook, including how to invoke a Dialogflow CX flow within a Playbook and connect a Playbook with a Generative AI Agent data store.

","steps":[{"id":"432874","prompt":null,"isOptional":true,"activities":[{"id":"425584","href":"/course_templates/892/video/425584","isLocked":false,"duration":341000,"title":"Introduction to Generative Playbooks on Dialogflow CX","description":null,"type":"video","isComplete":false,"inProgress":false,"score":null,"disabled":false}],"isComplete":false,"isTestedOut":false,"allActivitiesRequired":false},{"id":"432875","prompt":null,"isOptional":true,"activities":[{"id":"425585","href":"/course_templates/892/video/425585","isLocked":false,"duration":354000,"title":"Creating a Generative Playbook","description":null,"type":"video","isComplete":false,"inProgress":false,"score":null,"disabled":false}],"isComplete":false,"isTestedOut":false,"allActivitiesRequired":false},{"id":"432876","prompt":null,"isOptional":true,"activities":[{"id":"425586","href":"/course_templates/892/video/425586","isLocked":false,"duration":201000,"title":"Generative Playbooks - limits and tips","description":null,"type":"video","isComplete":false,"inProgress":false,"score":null,"disabled":false}],"isComplete":false,"isTestedOut":false,"allActivitiesRequired":false},{"id":"432877","prompt":null,"isOptional":true,"activities":[{"id":"425587","href":"/course_templates/892/video/425587","isLocked":false,"duration":276000,"title":"Hybrid flows with Generative Playbooks","description":null,"type":"video","isComplete":false,"inProgress":false,"score":null,"disabled":false}],"isComplete":false,"isTestedOut":false,"allActivitiesRequired":false},{"id":"432878","prompt":null,"isOptional":false,"activities":[{"id":"425588","href":"/course_templates/892/quizzes/425588","isLocked":false,"duration":2100000,"title":"Generative Playbooks quiz","description":null,"type":"quiz","isComplete":false,"inProgress":false,"score":null,"disabled":false}],"isComplete":false,"isTestedOut":false,"allActivitiesRequired":false}],"expanded":false},{"id":"next-steps","title":"Your Next Steps","description":null,"steps":[{"id":"badge-step","prompt":null,"isOptional":true,"activities":[{"id":"badge","href":null,"isLocked":true,"duration":null,"title":"Course Badge","description":null,"type":"badge","isComplete":false,"inProgress":false,"score":null,"disabled":false}],"isComplete":false,"isTestedOut":false,"allActivitiesRequired":false}],"expanded":true}]

Google Cloud Skills Boost

Conversational AI on Vertex AI and Dialogflow CX