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The module explores what voice virtual agents are and their unique differences from chat agents.

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The module explores the key advanced settings and functionalities that can be used to further tune and control a virtual agent.

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The module explores the prebuilt components available in Dialogflow CX, their benefits and key configurations to import, customize, and integrate them into a virtual agent.

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The module explores the best practices to build multi lingual Voice agents, the key considerations for their implementation and testing.

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The module explores how to design end to end conversational flows, optimize the occurrence of happy paths and how to handle unhappy ones.

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Google Cloud Skills Boost

12

Building Complex End to End Self-Service Experiences in Dialogflow CX