[{"id":"71768","title":"Voice Agents","description":"

The module explores what voice virtual agents are and their unique differences from chat agents.

","steps":[{"id":"498666","prompt":null,"isOptional":true,"activities":[{"id":"491477","href":"/paths/371/course_templates/1103/video/491477?locale=ko","isLocked":false,"duration":174000,"title":"What are voice agents (and how do they differ from chat agents)?","description":null,"type":"video","isComplete":false,"inProgress":false,"score":null,"disabled":false}],"isComplete":false,"isTestedOut":false,"allActivitiesRequired":false},{"id":"498667","prompt":null,"isOptional":true,"activities":[{"id":"491478","href":"/paths/371/course_templates/1103/video/491478?locale=ko","isLocked":false,"duration":279000,"title":"Speech to text (STT) and biasing","description":null,"type":"video","isComplete":false,"inProgress":false,"score":null,"disabled":false}],"isComplete":false,"isTestedOut":false,"allActivitiesRequired":false},{"id":"498668","prompt":null,"isOptional":true,"activities":[{"id":"491479","href":"/paths/371/course_templates/1103/video/491479?locale=ko","isLocked":false,"duration":205000,"title":"Conversational Agents speech configuration and settings","description":null,"type":"video","isComplete":false,"inProgress":false,"score":null,"disabled":false}],"isComplete":false,"isTestedOut":false,"allActivitiesRequired":false},{"id":"498669","prompt":null,"isOptional":true,"activities":[{"id":"491480","href":"/paths/371/course_templates/1103/video/491480?locale=ko","isLocked":false,"duration":391000,"title":"Dual-tone multi-frequency (DTMF)","description":null,"type":"video","isComplete":false,"inProgress":false,"score":null,"disabled":false}],"isComplete":false,"isTestedOut":false,"allActivitiesRequired":false},{"id":"498670","prompt":null,"isOptional":true,"activities":[{"id":"491481","href":"/paths/371/course_templates/1103/video/491481?locale=ko","isLocked":false,"duration":127000,"title":"Text-to-speech (TTS)","description":null,"type":"video","isComplete":false,"inProgress":false,"score":null,"disabled":false}],"isComplete":false,"isTestedOut":false,"allActivitiesRequired":false},{"id":"498671","prompt":null,"isOptional":false,"activities":[{"id":"491482","href":"/paths/371/course_templates/1103/quizzes/491482?locale=ko","isLocked":false,"duration":300000,"title":"Voice Agents Quiz","description":null,"type":"quiz","isComplete":false,"inProgress":false,"score":null,"disabled":false}],"isComplete":false,"isTestedOut":false,"allActivitiesRequired":false}],"expanded":false},{"id":"71769","title":"Advanced Settings, Tools and Toggles","description":"

The module explores the key advanced settings and functionalities that can be used to further tune and control a virtual agent.

","steps":[{"id":"498672","prompt":null,"isOptional":true,"activities":[{"id":"491483","href":"/paths/371/course_templates/1103/video/491483?locale=ko","isLocked":false,"duration":378000,"title":"Agent settings","description":null,"type":"video","isComplete":false,"inProgress":false,"score":null,"disabled":false}],"isComplete":false,"isTestedOut":false,"allActivitiesRequired":false},{"id":"498673","prompt":null,"isOptional":true,"activities":[{"id":"491484","href":"/paths/371/course_templates/1103/video/491484?locale=ko","isLocked":false,"duration":234000,"title":"System functions","description":null,"type":"video","isComplete":false,"inProgress":false,"score":null,"disabled":false}],"isComplete":false,"isTestedOut":false,"allActivitiesRequired":false},{"id":"498674","prompt":null,"isOptional":true,"activities":[{"id":"491485","href":"/paths/371/course_templates/1103/video/491485?locale=ko","isLocked":false,"duration":137000,"title":"Agent responses","description":null,"type":"video","isComplete":false,"inProgress":false,"score":null,"disabled":false}],"isComplete":false,"isTestedOut":false,"allActivitiesRequired":false},{"id":"498675","prompt":null,"isOptional":true,"activities":[{"id":"491486","href":"/paths/371/course_templates/1103/video/491486?locale=ko","isLocked":false,"duration":221000,"title":"Test agent and test cases","description":null,"type":"video","isComplete":false,"inProgress":false,"score":null,"disabled":false}],"isComplete":false,"isTestedOut":false,"allActivitiesRequired":false},{"id":"498676","prompt":null,"isOptional":true,"activities":[{"id":"491487","href":"/paths/371/course_templates/1103/video/491487?locale=ko","isLocked":false,"duration":363000,"title":"Versions and environments","description":null,"type":"video","isComplete":false,"inProgress":false,"score":null,"disabled":false}],"isComplete":false,"isTestedOut":false,"allActivitiesRequired":false},{"id":"498677","prompt":null,"isOptional":false,"activities":[{"id":"491488","href":"/paths/371/course_templates/1103/quizzes/491488?locale=ko","isLocked":false,"duration":300000,"title":"Advanced Settings, Tools, and Toggles Quiz","description":null,"type":"quiz","isComplete":false,"inProgress":false,"score":null,"disabled":false}],"isComplete":false,"isTestedOut":false,"allActivitiesRequired":false}],"expanded":false},{"id":"71770","title":"Prebuilt Components","description":"

The module explores the prebuilt components available in Dialogflow CX, their benefits and key configurations to import, customize, and integrate them into a virtual agent.

","steps":[{"id":"498678","prompt":null,"isOptional":true,"activities":[{"id":"491489","href":"/paths/371/course_templates/1103/video/491489?locale=ko","isLocked":false,"duration":648000,"title":"Prebuilt components","description":null,"type":"video","isComplete":false,"inProgress":false,"score":null,"disabled":false}],"isComplete":false,"isTestedOut":false,"allActivitiesRequired":false},{"id":"498679","prompt":null,"isOptional":false,"activities":[{"id":"491490","href":"/paths/371/course_templates/1103/quizzes/491490?locale=ko","isLocked":false,"duration":300000,"title":"Prebuilt Components Quiz","description":null,"type":"quiz","isComplete":false,"inProgress":false,"score":null,"disabled":false}],"isComplete":false,"isTestedOut":false,"allActivitiesRequired":false}],"expanded":false},{"id":"71771","title":"Multi-language events","description":"

The module explores the best practices to build multi lingual Voice agents, the key considerations for their implementation and testing.

","steps":[{"id":"498680","prompt":null,"isOptional":true,"activities":[{"id":"491491","href":"/paths/371/course_templates/1103/video/491491?locale=ko","isLocked":false,"duration":676000,"title":"Multi-language events","description":null,"type":"video","isComplete":false,"inProgress":false,"score":null,"disabled":false}],"isComplete":false,"isTestedOut":false,"allActivitiesRequired":false},{"id":"498681","prompt":null,"isOptional":false,"activities":[{"id":"491492","href":"/paths/371/course_templates/1103/quizzes/491492?locale=ko","isLocked":false,"duration":300000,"title":"Multi-language events Quiz","description":null,"type":"quiz","isComplete":false,"inProgress":false,"score":null,"disabled":false}],"isComplete":false,"isTestedOut":false,"allActivitiesRequired":false}],"expanded":false},{"id":"71772","title":"End-to-End Flows","description":"

The module explores how to design end to end conversational flows, optimize the occurrence of happy paths and how to handle unhappy ones.

","steps":[{"id":"498682","prompt":null,"isOptional":true,"activities":[{"id":"491493","href":"/paths/371/course_templates/1103/video/491493?locale=ko","isLocked":false,"duration":165000,"title":"Designing your flow","description":null,"type":"video","isComplete":false,"inProgress":false,"score":null,"disabled":false}],"isComplete":false,"isTestedOut":false,"allActivitiesRequired":false},{"id":"498683","prompt":null,"isOptional":true,"activities":[{"id":"491494","href":"/paths/371/course_templates/1103/video/491494?locale=ko","isLocked":false,"duration":54000,"title":"Building happy paths","description":null,"type":"video","isComplete":false,"inProgress":false,"score":null,"disabled":false}],"isComplete":false,"isTestedOut":false,"allActivitiesRequired":false},{"id":"498684","prompt":null,"isOptional":true,"activities":[{"id":"491495","href":"/paths/371/course_templates/1103/video/491495?locale=ko","isLocked":false,"duration":52000,"title":"Handle unhappy paths","description":null,"type":"video","isComplete":false,"inProgress":false,"score":null,"disabled":false}],"isComplete":false,"isTestedOut":false,"allActivitiesRequired":false},{"id":"498685","prompt":null,"isOptional":true,"activities":[{"id":"491496","href":"/paths/371/course_templates/1103/video/491496?locale=ko","isLocked":false,"duration":407000,"title":"Best practices","description":null,"type":"video","isComplete":false,"inProgress":false,"score":null,"disabled":false}],"isComplete":false,"isTestedOut":false,"allActivitiesRequired":false},{"id":"498686","prompt":null,"isOptional":false,"activities":[{"id":"491497","href":"/paths/371/course_templates/1103/quizzes/491497?locale=ko","isLocked":false,"duration":300000,"title":"End-to-End Flows Quiz","description":null,"type":"quiz","isComplete":false,"inProgress":false,"score":null,"disabled":false}],"isComplete":false,"isTestedOut":false,"allActivitiesRequired":false}],"expanded":false},{"id":"next-steps","title":"다음 단계","description":null,"steps":[{"id":"badge-step","prompt":null,"isOptional":true,"activities":[{"id":"badge","href":null,"isLocked":true,"duration":null,"title":"과정 배지","description":null,"type":"badge","isComplete":false,"inProgress":false,"score":null,"disabled":false}],"isComplete":false,"isTestedOut":false,"allActivitiesRequired":false}],"expanded":true}]

12

Building Complex End to End Self-Service Experiences in Dialogflow CX