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After completing this module, you will be able to explain Generative AI and its benefits, as well as summarize the Generative AI features that are available in Dialogflow. You will also be able to classify the relationship between Vertex AI and Dialogflow and recognize where to integrate Generative AI within a conversational agent.

","steps":[{"id":"498687","prompt":null,"isOptional":true,"activities":[{"id":"491498","href":"/paths/371/course_templates/1104/video/491498?locale=fr_CA","isLocked":false,"duration":335000,"title":"What is generative AI and what are its benefits?","description":null,"type":"video","isComplete":false,"inProgress":false,"score":null,"disabled":false}],"isComplete":false,"isTestedOut":false,"allActivitiesRequired":false},{"id":"498688","prompt":null,"isOptional":true,"activities":[{"id":"491499","href":"/paths/371/course_templates/1104/video/491499?locale=fr_CA","isLocked":false,"duration":80000,"title":"What generative AI features are available for Conversational Agents?","description":null,"type":"video","isComplete":false,"inProgress":false,"score":null,"disabled":false}],"isComplete":false,"isTestedOut":false,"allActivitiesRequired":false},{"id":"498689","prompt":null,"isOptional":true,"activities":[{"id":"491500","href":"/paths/371/course_templates/1104/video/491500?locale=fr_CA","isLocked":false,"duration":55000,"title":"What is the relationship between Vertex AI and Conversational Agents?","description":null,"type":"video","isComplete":false,"inProgress":false,"score":null,"disabled":false}],"isComplete":false,"isTestedOut":false,"allActivitiesRequired":false},{"id":"498690","prompt":null,"isOptional":true,"activities":[{"id":"491501","href":"/paths/371/course_templates/1104/video/491501?locale=fr_CA","isLocked":false,"duration":341000,"title":"Where can I integrate generative AI within a conversational agent?","description":null,"type":"video","isComplete":false,"inProgress":false,"score":null,"disabled":false}],"isComplete":false,"isTestedOut":false,"allActivitiesRequired":false},{"id":"498691","prompt":null,"isOptional":false,"activities":[{"id":"491502","href":"/paths/371/course_templates/1104/quizzes/491502?locale=fr_CA","isLocked":false,"duration":300000,"title":"Gen AI and Dialogflow CX: a recap Quiz","description":null,"type":"quiz","isComplete":false,"inProgress":false,"score":null,"disabled":false}],"isComplete":false,"isTestedOut":false,"allActivitiesRequired":false}],"expanded":false},{"id":"71774","title":"Generators","description":"

After completing this module, you will be able to explain how Generators can be used and provide an example of how to generate a personalized conversation summary for the human agent.

","steps":[{"id":"498692","prompt":null,"isOptional":true,"activities":[{"id":"491503","href":"/paths/371/course_templates/1104/video/491503?locale=fr_CA","isLocked":false,"duration":643000,"title":"Understanding Generators","description":null,"type":"video","isComplete":false,"inProgress":false,"score":null,"disabled":false}],"isComplete":false,"isTestedOut":false,"allActivitiesRequired":false},{"id":"498693","prompt":null,"isOptional":true,"activities":[{"id":"491504","href":"/paths/371/course_templates/1104/video/491504?locale=fr_CA","isLocked":false,"duration":208000,"title":"Example: Generating a personalized conversation summary for the human agent","description":null,"type":"video","isComplete":false,"inProgress":false,"score":null,"disabled":false}],"isComplete":false,"isTestedOut":false,"allActivitiesRequired":false},{"id":"498694","prompt":null,"isOptional":false,"activities":[{"id":"491505","href":"/paths/371/course_templates/1104/quizzes/491505?locale=fr_CA","isLocked":false,"duration":300000,"title":"Generators Quiz","description":null,"type":"quiz","isComplete":false,"inProgress":false,"score":null,"disabled":false}],"isComplete":false,"isTestedOut":false,"allActivitiesRequired":false},{"id":"498695","prompt":null,"isOptional":false,"activities":[{"id":"491506","href":"/paths/371/course_templates/1104/labs/491506?locale=fr_CA","isLocked":false,"duration":5400000,"title":"Enable informed decision making with a conversational agent that uses generators and data stores","description":"Use Vertex AI Agent Builder and Conversational Agents to build, deploy and configure a conversational agent to assist people who want to donate blood and ensure they meet the required eligibility requirements.","type":"lab","isComplete":false,"inProgress":false,"score":null,"disabled":false}],"isComplete":false,"isTestedOut":false,"allActivitiesRequired":false}],"expanded":false},{"id":"71775","title":"Generative Fallback","description":"

After completing this module, you will be able to compare Generative Fallback with Generators, customize Generative Fallback and add it to your agent.

","steps":[{"id":"498696","prompt":null,"isOptional":true,"activities":[{"id":"491507","href":"/paths/371/course_templates/1104/video/491507?locale=fr_CA","isLocked":false,"duration":313000,"title":"Generative Fallback","description":null,"type":"video","isComplete":false,"inProgress":false,"score":null,"disabled":false}],"isComplete":false,"isTestedOut":false,"allActivitiesRequired":false},{"id":"498697","prompt":null,"isOptional":false,"activities":[{"id":"491508","href":"/paths/371/course_templates/1104/quizzes/491508?locale=fr_CA","isLocked":false,"duration":300000,"title":"Generative Fallback Quiz","description":null,"type":"quiz","isComplete":false,"inProgress":false,"score":null,"disabled":false}],"isComplete":false,"isTestedOut":false,"allActivitiesRequired":false},{"id":"498698","prompt":null,"isOptional":false,"activities":[{"id":"491509","href":"/paths/371/course_templates/1104/labs/491509?locale=fr_CA","isLocked":false,"duration":3600000,"title":"Conversational Agents with Generative Fallbacks","description":"This labs explains how to increase intent coverage and handle errors gracefully with generative fallback.","type":"lab","isComplete":false,"inProgress":false,"score":null,"disabled":false}],"isComplete":false,"isTestedOut":false,"allActivitiesRequired":false}],"expanded":false},{"id":"71776","title":"Data stores","description":"

After completing this module, you will be able to explain the pros and cons of data store implementations, configure data stores as a fallback, and add a Datastore to Dialogflow CX stateful flow via a webhook.

","steps":[{"id":"498699","prompt":null,"isOptional":true,"activities":[{"id":"491510","href":"/paths/371/course_templates/1104/video/491510?locale=fr_CA","isLocked":false,"duration":144000,"title":"Data store implementations","description":null,"type":"video","isComplete":false,"inProgress":false,"score":null,"disabled":false}],"isComplete":false,"isTestedOut":false,"allActivitiesRequired":false},{"id":"498700","prompt":null,"isOptional":true,"activities":[{"id":"491511","href":"/paths/371/course_templates/1104/video/491511?locale=fr_CA","isLocked":false,"duration":322000,"title":"Data stores as a fallback","description":null,"type":"video","isComplete":false,"inProgress":false,"score":null,"disabled":false}],"isComplete":false,"isTestedOut":false,"allActivitiesRequired":false},{"id":"498701","prompt":null,"isOptional":true,"activities":[{"id":"491512","href":"/paths/371/course_templates/1104/video/491512?locale=fr_CA","isLocked":false,"duration":394000,"title":"Data stores via a webhook","description":null,"type":"video","isComplete":false,"inProgress":false,"score":null,"disabled":false}],"isComplete":false,"isTestedOut":false,"allActivitiesRequired":false},{"id":"498702","prompt":null,"isOptional":false,"activities":[{"id":"491513","href":"/paths/371/course_templates/1104/quizzes/491513?locale=fr_CA","isLocked":false,"duration":300000,"title":"Data stores Quiz","description":null,"type":"quiz","isComplete":false,"inProgress":false,"score":null,"disabled":false}],"isComplete":false,"isTestedOut":false,"allActivitiesRequired":false}],"expanded":false},{"id":"71777","title":"Playbooks (Generative Agents)","description":"

After completing this module, you will be able to route between playbooks and stateful DFCX flows and pass parameters between them.

","steps":[{"id":"498703","prompt":null,"isOptional":true,"activities":[{"id":"491514","href":"/paths/371/course_templates/1104/video/491514?locale=fr_CA","isLocked":false,"duration":226000,"title":"Playbooks (Generative Agents)","description":null,"type":"video","isComplete":false,"inProgress":false,"score":null,"disabled":false}],"isComplete":false,"isTestedOut":false,"allActivitiesRequired":false},{"id":"498704","prompt":null,"isOptional":true,"activities":[{"id":"491515","href":"/paths/371/course_templates/1104/video/491515?locale=fr_CA","isLocked":false,"duration":1442000,"title":"Demo: Pass parameters between flows and playbooks","description":null,"type":"video","isComplete":false,"inProgress":false,"score":null,"disabled":false}],"isComplete":false,"isTestedOut":false,"allActivitiesRequired":false},{"id":"498705","prompt":null,"isOptional":false,"activities":[{"id":"491516","href":"/paths/371/course_templates/1104/quizzes/491516?locale=fr_CA","isLocked":false,"duration":300000,"title":"Playbooks Quiz","description":null,"type":"quiz","isComplete":false,"inProgress":false,"score":null,"disabled":false}],"isComplete":false,"isTestedOut":false,"allActivitiesRequired":false}],"expanded":false},{"id":"71778","title":"Testing","description":"

This module explores why testing and quality assurance is important when implementing with Gen AI and deep dives into the most common types of testing applicable to Gen AI features.

","steps":[{"id":"498706","prompt":null,"isOptional":true,"activities":[{"id":"491517","href":"/paths/371/course_templates/1104/video/491517?locale=fr_CA","isLocked":false,"duration":332000,"title":"Testing","description":null,"type":"video","isComplete":false,"inProgress":false,"score":null,"disabled":false}],"isComplete":false,"isTestedOut":false,"allActivitiesRequired":false},{"id":"498707","prompt":null,"isOptional":false,"activities":[{"id":"491518","href":"/paths/371/course_templates/1104/quizzes/491518?locale=fr_CA","isLocked":false,"duration":300000,"title":"Testing Quiz","description":null,"type":"quiz","isComplete":false,"inProgress":false,"score":null,"disabled":false}],"isComplete":false,"isTestedOut":false,"allActivitiesRequired":false}],"expanded":false},{"id":"71779","title":"Additional Resources","description":"

This module includes the list of additional resources that complement the course learning.

","steps":[{"id":"498708","prompt":null,"isOptional":true,"activities":[{"id":"491519","href":"/paths/371/course_templates/1104/documents/491519?locale=fr_CA","isLocked":false,"duration":1800000,"title":"Additional Resources","description":null,"type":"document","isComplete":false,"inProgress":false,"score":null,"disabled":false}],"isComplete":false,"isTestedOut":false,"allActivitiesRequired":false}],"expanded":false},{"id":"next-steps","title":"Étapes suivantes","description":null,"steps":[{"id":"badge-step","prompt":null,"isOptional":true,"activities":[{"id":"badge","href":null,"isLocked":true,"duration":null,"title":"Badge de cours","description":null,"type":"badge","isComplete":false,"inProgress":false,"score":null,"disabled":false}],"isComplete":false,"isTestedOut":false,"allActivitiesRequired":false}],"expanded":true}]

Google Cloud Skills Boost

11

Incorporating Generative Features into Complex DFCX Agents