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After completing this module, you will be able to explain Generative AI and its benefits, as well as summarize the Generative AI features that are available in Dialogflow. You will also be able to classify the relationship between Vertex AI and Dialogflow and recognize where to integrate Generative AI within a conversational agent.

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After completing this module, you will be able to explain how Generators can be used and provide an example of how to generate a personalized conversation summary for the human agent.

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After completing this module, you will be able to compare Generative Fallback with Generators, customize Generative Fallback and add it to your agent.

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After completing this module, you will be able to explain the pros and cons of data store implementations, configure data stores as a fallback, and add a Datastore to Dialogflow CX stateful flow via a webhook.

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After completing this module, you will be able to route between playbooks and stateful DFCX flows and pass parameters between them.

","steps":[{"id":"498703","prompt":null,"isOptional":true,"activities":[{"id":"491514","href":"/paths/371/course_templates/1104/video/491514?locale=uk","isLocked":false,"duration":226000,"title":"Playbooks (Generative Agents)","description":null,"type":"video","isComplete":false,"inProgress":false,"score":null,"disabled":false}],"isComplete":false,"isTestedOut":false,"allActivitiesRequired":false},{"id":"498704","prompt":null,"isOptional":true,"activities":[{"id":"491515","href":"/paths/371/course_templates/1104/video/491515?locale=uk","isLocked":false,"duration":1442000,"title":"Demo: Pass parameters between flows and playbooks","description":null,"type":"video","isComplete":false,"inProgress":false,"score":null,"disabled":false}],"isComplete":false,"isTestedOut":false,"allActivitiesRequired":false},{"id":"498705","prompt":null,"isOptional":false,"activities":[{"id":"491516","href":"/paths/371/course_templates/1104/quizzes/491516?locale=uk","isLocked":false,"duration":300000,"title":"Playbooks Quiz","description":null,"type":"quiz","isComplete":false,"inProgress":false,"score":null,"disabled":false}],"isComplete":false,"isTestedOut":false,"allActivitiesRequired":false}],"expanded":false},{"id":"71778","title":"Testing","description":"

This module explores why testing and quality assurance is important when implementing with Gen AI and deep dives into the most common types of testing applicable to Gen AI features.

","steps":[{"id":"498706","prompt":null,"isOptional":true,"activities":[{"id":"491517","href":"/paths/371/course_templates/1104/video/491517?locale=uk","isLocked":false,"duration":332000,"title":"Testing","description":null,"type":"video","isComplete":false,"inProgress":false,"score":null,"disabled":false}],"isComplete":false,"isTestedOut":false,"allActivitiesRequired":false},{"id":"498707","prompt":null,"isOptional":false,"activities":[{"id":"491518","href":"/paths/371/course_templates/1104/quizzes/491518?locale=uk","isLocked":false,"duration":300000,"title":"Testing Quiz","description":null,"type":"quiz","isComplete":false,"inProgress":false,"score":null,"disabled":false}],"isComplete":false,"isTestedOut":false,"allActivitiesRequired":false}],"expanded":false},{"id":"71779","title":"Additional Resources","description":"

This module includes the list of additional resources that complement the course learning.

","steps":[{"id":"498708","prompt":null,"isOptional":true,"activities":[{"id":"491519","href":"/paths/371/course_templates/1104/documents/491519?locale=uk","isLocked":false,"duration":1800000,"title":"Additional Resources","description":null,"type":"document","isComplete":false,"inProgress":false,"score":null,"disabled":false}],"isComplete":false,"isTestedOut":false,"allActivitiesRequired":false}],"expanded":false},{"id":"next-steps","title":"Your Next Steps","description":null,"steps":[{"id":"badge-step","prompt":null,"isOptional":true,"activities":[{"id":"badge","href":null,"isLocked":true,"duration":null,"title":"Course Badge","description":null,"type":"badge","isComplete":false,"inProgress":false,"score":null,"disabled":false}],"isComplete":false,"isTestedOut":false,"allActivitiesRequired":false}],"expanded":true}]

11

Incorporating Generative Features into Complex DFCX Agents