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This module introduce CCAI Insights and its features, use-cases, architecture and target customers.

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This module explores how to validate data formats, protect PII, transcribe audio files, and ingest audio and chat transcription files into Insights.

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This module explores how to identify training data to create a taxonomy and a topic model in CCAI Insights.

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This module explores the capabilities of LLM summarization within CCAI Insights and how to enable it within your model using via user interface or the API approach.

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This module explores LLM generative FAQs and smart and custom highlighters part of the CCAI Insights offering.

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This module explores how to analyze a conversation using the CCAI Insight console or API’s and walks you through the conversations analysis review process.

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This module explores the process of exporting data to BigQuery for in-depth analysis and visualization on Insights data.

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This module explores how to leverage Looker dashboards to enable conversation analytics within CCAI Insights.

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This module explores the steps required to support the optimization process for CCAI Insights post production deployment.

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This module includes the list of 37 additional resources that complement the course learning.

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01

CCAI Insights