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En este módulo, aprenderás a configurar tu cuenta y acceder a CCAIP como agente. Además, se abordan los parámetros de configuración del navegador que funcionan mejor con los adaptadores de llamadas y chat.

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En este módulo, se explica cómo navegar por el adaptador de llamadas de CCAIP. Se revisarán las características y funcionalidades básicas para garantizar que puedas ayudar a los consumidores con eficiencia y eficacia. En los ejercicios, se enseña a cambiar el estado y el idioma en el adaptador, además de cómo realizar una llamada saliente aprovechando las funciones durante la llamada.

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En este módulo, se explica cómo navegar por el adaptador de chat de CCAIP. Se revisarán las características y funcionalidades básicas para garantizar que puedas ayudar a los consumidores con eficiencia y eficacia.

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En este módulo, explorarás diversas situaciones reales y tendrás la oportunidad de practicar tus habilidades.

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En este módulo, se proporciona un instructivo guiado sobre los problemas más habituales y cómo solucionarlos. Además, aprenderás a comunicarte con el equipo de asistencia.

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01

Handle Consumer Interactions with CCAIP - Español