Scaling with Google Cloud Operations
Earned May 1, 2023 EDT
Modernize Infrastructure and Applications with Google Cloud
Earned Apr 30, 2023 EDT
Exploring Data Transformation with Google Cloud
Earned Apr 29, 2023 EDT
Digital Transformation with Google Cloud
Earned Apr 29, 2023 EDT
Google Cloud 基礎知識：「核心基礎架構」介紹了在使用 Google Cloud 時會遇到的重要概念和術語。本課程會透過影片和實作研究室，介紹並比較 Google Cloud 的多種運算和儲存服務，同時提供重要的資源和政策管理工具。
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This course helps you structure your preparation for the Professional Cloud Engineer exam. You will learn about the Google Cloud domains covered by the exam and how to create a study plan to improve your domain knowledge.
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Earn a skill badge by completing the Develop your Google Cloud Network course, where you learn multiple ways to deploy and monitor applications including how to: explore IAM rols and add/remove project access, create VPC networks, deploy and monitor Compute Engine VMs, write SQL queries, deploy and monitor VMs in Compute Engine, and deploy applications using Kubernetes with multiple deployment approaches. A skill badge is an exclusivedigital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete this skill badge, and the final assessment challenge lab, to receive a skill badge that you can share with your network.
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完成 Implement Cloud Security Fundamentals on Google Cloud 技能徽章中階課程， 即可證明您具備下列技能：運用 Identity and Access Management (IAM) 建立及指派角色、 建立及管理服務帳戶、啟用虛擬私有雲 (VPC) 網路中的私人連線、 運用 Identity-Aware Proxy 限制應用程式存取權、 運用 Cloud Key Management Service (KMS) 管理金鑰和已加密資料，以及建立私人 Kubernetes 叢集。 「技能徽章」是 Google Cloud 核發的獨家數位徽章， 用於肯定您在 Google Cloud 產品和服務方面的精通程度， 代表您已通過測驗，能在互動式實作環境中應用相關知識。完成 本課程及結業評量挑戰研究室，即可取得技能徽章 並與親友分享。
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Earn a skill badge by completing the Build and Secure Networks in Google Cloud course, where you will learn about multiple networking-related resources to build, scale, and secure your applications on Google Cloud. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the skill badge, and final assessment challenge lab, to receive a digital badge that you can share with your network.
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Earn a skill badge by completing the Set Up an App Dev Environment on Google Cloud course, where you learn how to build and connect storage-centric cloud infrastructure using the basic capabilities of the of the following technologies: Cloud Storage, Identity and Access Management, Cloud Functions, and Pub/Sub. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete this skill badge, and the final assessment challenge lab, to receive a skill badge that you can share with your network.
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完成 Implement Load Balancing on Compute Engine 技能徽章入門課程，即可證明您具備下列技能： 編寫 gcloud 指令和使用 Cloud Shell、在 Compute Engine 建立及部署虛擬機器， 以及設定網路和 HTTP 負載平衡器。 「技能徽章」是 Google Cloud 核發的 獨家數位徽章，用於肯定您在 Google Cloud 產品與服務方面的精通程度， 代表您已通過測驗，能在互動式實作環境中應用相關 知識。完成這個課程及挑戰研究室 最終評量，即可取得技能徽章並與親友分享。
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As organizations move their data and applications to the cloud, they must address new security challenges. The Trust and Security with Google Cloud course explores the basics of cloud security, the value of Google Cloud's multilayered approach to infrastructure security, and how Google earns and maintains customer trust in the cloud.
Part of the Cloud Digital Leader learning path, this course aims to help individuals grow in their role and build the future of their business.
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Artificial intelligence (AI) and machine learning (ML) represent an important evolution in information technologies that are quickly transforming a wide range of industries. “Innovating with Google Cloud Artificial Intelligence” explores how organizations can use AI and ML to transform their business processes.
Part of the Cloud Digital Leader learning path, this course aims to help individuals grow in their role and build the future of their business.
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Earn a skill badge by completing the Create Conversational AI Agents with Dialogflow CX quest, where you will learn how to create a conversational virtual agent, including how to: define intents and entities, use versions and environments, create conversational branching, and use IVR features. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete this skill badge quest, and the final assessment challenge lab, to receive a skill badge that you can share with your network.
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Earn a skill badge by completing the Automate Interactions with Contact Center AI quest, where you will learn about the features of Contact Center AI, including how to Build a virtual agent, Design conversation flows for your virtual agent; Add a phone gateway to your virtual agent; Use Dialogflow for troubleshooting; Review logs and debug your virtual agent. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the skill badge quest, and final assessment challenge lab, to receive a digital badge that you can share with your network.
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Welcome to "CCAI Operations and Implementation", the fourth course in the "Customer Experiences with Contact Center AI" series. In this course, learn some best practices for integrating conversational solutions with your existing contact center software, establishing a framework for human agent assistance, and implementing solutions securely and at scale. In this course, you'll be introduced to Agent Assist and the technology it uses so you can delight your customers with the efficiencies and accuracy of services provided when customers require human agents, connectivity protocols, APIs, and platforms which you can use to create an integration between your virtual agent and the services already established for your business, Dialogflow's Environment Management tool for deployment of different versions of your virtual agent for various purposes, compliance measures and regulations you should be aware of when bringing your virtual agent to production, and you'll be given tips from virtua…
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Welcome to "Virtual Agent Development in Dialogflow CX for Software Devs", the third course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to develop more customized customer conversational solutions using Contact Center Artificial Intelligence (CCAI). In this course, you'll be introduced to more advanced and customized handling for virtual agent conversations that need to look up and convey dynamic data, and methods available to you for testing your virtual agent and logs which can be useful for understanding issues that arise.
This is an intermediate course, intended for learners with the following type of role:
Software developers: Codes computer software in a programming language (e.g., C++, Python, Javascript) and often using an SDK/API.
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Welcome to "Virtual Agent Development in Dialogflow CX for Citizen Devs", the second course in the "Customer Experiences with Contact Center AI" series.
In this course, learn how to develop customer conversational solutions using Contact Center Artificial Intelligence (CCAI). In this course, you'll be introduced to adding voice (telephony) as a communication channel to your virtual agent conversations using Dialogflow CX.
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Welcome to "CCAI Virtual Agent Development in Dialogflow ES for Software Developers", the third course in the "Customer Experiences with Contact Center AI" series.
In this course, learn to use additional features of Dialogflow ES for your virtual agent, create a Firestore instance to store customer data, and implement cloud functions that access the data. With the ability to read and write customer data, learner’s virtual agents are conversationally dynamic and able to defer contact center volume from human agents. You'll be introduced to methods for testing your virtual agent and logs which can be useful for understanding issues that arise. Lastly, learn about connectivity protocols, APIs, and platforms for integrating your virtual agent with services already established for your business.
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Welcome to "Virtual Agent Development in Dialogflow ES for Citizen Devs", the second course in the "Customer Experiences with Contact Center AI" series.
In this course, learn how to develop customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You will use Dialogflow ES to create virtual agents and test them using the Dialogflow ES simulator. This course also provides best practices on developing virtual agents. You will also be introduced to adding voice (telephony) as a communication channel to your virtual agent conversations. Through a combination of presentations, demos, and hands-on labs, participants learn how to create virtual agents.
This is an intermediate course, intended for learners with the following types of roles:
Conversational designers: Designs the user experience of a virtual assistant. Translates the brand's business requirements into natural dialog flows.
Citizen developers: Creates new business applications fo…
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Welcome to "CCAI Conversational Design Fundamentals", the first course in the "Customer Experiences with Contact Center AI" series.
In this course, learn how to design customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You will be introduced to CCAI and its three pillars (Dialogflow, Agent Assist, and Insights), and the concepts behind conversational experiences and how the study of them influences the design of your virtual agent. After taking this course you will be prepared to take your virtual agent design to the next level of intelligent conversation.
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Organizations of all sizes are embracing the power and flexibility of the cloud to transform how they operate. However, managing and scaling cloud resources effectively can be a complex task.
Scaling with Google Cloud Operations explores the fundamental concepts of modern operations, reliability, and resilience in the cloud, and how Google Cloud can help support these efforts.
Part of the Cloud Digital Leader learning path, this course aims to help individuals grow in their role and build the future of their business.
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Many traditional enterprises use legacy systems and applications that can't stay up-to-date with modern customer expectations. Business leaders often have to choose between maintaining their aging IT systems or investing in new products and services. 'Modernize Infrastructure and Applications with Google Cloud' explores these challenges and offers solutions to overcome them by using cloud technology.
Part of the Cloud Digital Leader learning path, this course aims to help individuals grow in their role and build the future of their business.
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Cloud technology can bring great value to an organization, and combining the power of cloud technology with data has the potential to unlock even more value and create new customer experiences.
“Exploring Data Transformation with Google Cloud” explores the value data can bring to an organization and ways Google Cloud can make data useful and accessible.
Part of the Cloud Digital Leader learning path, this course aims to help individuals grow in their role and build the future of their business.
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There's much excitement about cloud technology and digital transformation, but often many unanswered questions.
For example: What is cloud technology? What does digital transformation mean? How can cloud technology help your organization? Where do you even begin?
If you've asked yourself any of these questions, you're in the right place. This course provides an overview of the types of opportunities and challenges that companies often encounter in their digital transformation journey. If you want to learn about cloud technology so you can excel in your role and help build the future of your business, then this introductory course on digital transformation is for you. This course is part of the Cloud Digital Leader learning path.
Google Cloud Fundamentals: Core Infrastructure - 繁體中文
Earned Sep 12, 2024 EDT
Preparing for Your Professional Cloud Network Engineer Journey
Earned Sep 11, 2024 EDT
Develop your Google Cloud Network
Earned Aug 28, 2024 EDT
Implement Cloud Security Fundamentals on Google Cloud
Earned Aug 13, 2024 EDT
Build a Secure Google Cloud Network
Earned Aug 9, 2024 EDT
Set Up an App Dev Environment on Google Cloud
Earned Aug 8, 2024 EDT
Implement Load Balancing on Compute Engine
Earned Jun 18, 2024 EDT
Trust and Security with Google Cloud
Earned May 16, 2024 EDT
Innovating with Google Cloud Artificial Intelligence
Earned May 16, 2024 EDT
DEPRECATED Create Conversational AI Agents with Dialogflow CX
Earned Sep 20, 2023 EDT
Automate Interactions with Contact Center AI
Earned Sep 19, 2023 EDT
CCAI Operations and Implementation
Earned Sep 15, 2023 EDT
Virtual Agent Development in Dialogflow CX for Software Devs
Earned Sep 15, 2023 EDT
Virtual Agent Development in Dialogflow CX for Citizen Devs
Earned Sep 13, 2023 EDT
Virtual Agent Development in Dialogflow ES for Software Devs
Earned Sep 13, 2023 EDT
Virtual Agent Development in Dialogflow ES for Citizen Devs
Earned Sep 12, 2023 EDT
Contact Center AI: Conversational Design Fundamentals
Earned Sep 12, 2023 EDT
Scaling with Google Cloud Operations
Earned May 1, 2023 EDT
Modernize Infrastructure and Applications with Google Cloud
Earned Apr 30, 2023 EDT
Exploring Data Transformation with Google Cloud
Earned Apr 29, 2023 EDT
Digital Transformation with Google Cloud
Earned Apr 29, 2023 EDT