03
Customer Experience with Google AI Architecture
03
Customer Experience with Google AI Architecture
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In this course you will learn the key architectural considerations that need to be taken into account when designing for the implementation of Conversational AI solutions. Please note Dialogflow CX was recently renamed to Conversational Agents and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX and CCAI Insights.
Course Info
Objectives
- Understand an overview of the Conversational AI Platform and resource management within Conversational AI.
- Understand the fundamentals of Conversational Agents design.
- Learn the details of planning for an agent assist.
- Gain an understanding of how to plan for Conversational AI insights implementation and review target user personas.
- Learn how to analyze developer operations and the best tools for release automation.
- Understand the details of Security and Compliance considerations.
Prerequisites
Intro to CCAI and CCAI Engagement Framework
Audience
CAs, CDs, Cloud Architects, UI Integration/Telephony Engineers
Available languages
English
What do I do when I finish this course?
After finishing this course, you can explore additional content in your learning path or browse the catalog.
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Interested in taking this course with one of our authorized on-demand partners?
Explore Google Cloud content on Coursera and Pluralsight.
Prefer learning with an instructor?
View the public classroom schedule here.
Can I take this course for free?
When you enroll into most courses, you will be able to consume course materials like videos and documents for free. If a course consists of labs, you will need to purchase an individual subscription or credits to be able consume the labs. Labs can also be unlocked by any campaigns you participate in. All required activities in a course must be completed to be awarded the completion badge.