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03

CCAI Architecture

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03

CCAI Architecture

1 hour 30 minutes Introductory universal_currency_alt No cost

In this course you will learn the key architectural considerations that need to be taken into account when designing for the implementation of CCAI solutions.

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Course Info
Objectives
  • Explore an overview of the CCAI Platform and resource management within CCAI.
  • Understand the fundamentals of Virtual Agents design.
  • Navigate through the details of planning for an agent assist.
  • Demonstrate an understanding of how to plan for CCAI insights implementation, and review target user personas.
  • Analyze developer operations and best tools for release automation.
  • Illustrate the details of Security and Compliance considerations.
Prerequisites

Intro to CCAI and CCAI Engagement Framework
Audience
CAs, CDs, Cloud Architects, UI Integration/Telephony Engineers
Available languages
English
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