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After completing this module, you will gain knowledge of the key architectural resourcing considerations for the implementation of Conversational AI solutions. You will also be able to explain the main integrations that enhance Conversational AI solutions and explore at a high level how Conversational AI works with Vertex AI. Lastly, you will gain a high level understanding of the key features of Conversational AI Platform as a solution.

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After completing this module, you will be able to understand the main infrastructure considerations required to plan for the deployment of Conversational Agent.

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After completing this module, you will have knowledge of the key architectural considerations to account for when planning to implement solutions with Agent Assist, as well as the main Agent Assist components and workflow.

","steps":[{"id":"530303","prompt":null,"isOptional":true,"activities":[{"id":"523152","href":"/paths/371/course_templates/1002/video/523152","isLocked":false,"duration":354000,"title":"Planning for Agent Assist","description":null,"type":"video","isComplete":false,"inProgress":false,"score":null,"disabled":false}],"isComplete":false,"isTestedOut":false,"allActivitiesRequired":false},{"id":"530304","prompt":null,"isOptional":false,"activities":[{"id":"523153","href":"/paths/371/course_templates/1002/quizzes/523153","isLocked":false,"duration":300000,"title":"Planning for Agent Assist Quiz","description":null,"type":"quiz","isComplete":false,"inProgress":false,"score":null,"disabled":false}],"isComplete":false,"isTestedOut":false,"allActivitiesRequired":false}],"expanded":false},{"id":"76856","title":"Planning for Conversational AI Conversational Insights","description":"

After completing this module, you will have knowledge of the key architectural considerations to account for when planning to implement solutions with Insights, as a standalone solution or in conjunction with Conversational Agents and Agent Assist.

","steps":[{"id":"530305","prompt":null,"isOptional":true,"activities":[{"id":"523154","href":"/paths/371/course_templates/1002/video/523154","isLocked":false,"duration":375000,"title":"Planning for Conversational AI Conversational Insights","description":null,"type":"video","isComplete":false,"inProgress":false,"score":null,"disabled":false}],"isComplete":false,"isTestedOut":false,"allActivitiesRequired":false},{"id":"530306","prompt":null,"isOptional":false,"activities":[{"id":"523155","href":"/paths/371/course_templates/1002/quizzes/523155","isLocked":false,"duration":300000,"title":"Planning for Conversational AI Conversational Insights Quiz","description":null,"type":"quiz","isComplete":false,"inProgress":false,"score":null,"disabled":false}],"isComplete":false,"isTestedOut":false,"allActivitiesRequired":false}],"expanded":false},{"id":"76857","title":"Conversational AI Deployment and Operations","description":"

This module will explore the key deployment and operational considerations for the ongoing launch and maintenance of your Conversational AI solutions, inclusive of a release management pipeline and a process for release automation.

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After completing this module, you will be able to describe the key pillars of Data Security, determine how to perform PII redaction, and enable other compliance protocols for Conversational AI solutions.

","steps":[{"id":"530312","prompt":null,"isOptional":true,"activities":[{"id":"523161","href":"/paths/371/course_templates/1002/video/523161","isLocked":false,"duration":201000,"title":"Data security","description":null,"type":"video","isComplete":false,"inProgress":false,"score":null,"disabled":false}],"isComplete":false,"isTestedOut":false,"allActivitiesRequired":false},{"id":"530313","prompt":null,"isOptional":true,"activities":[{"id":"523162","href":"/paths/371/course_templates/1002/video/523162","isLocked":false,"duration":466000,"title":"PII redaction","description":null,"type":"video","isComplete":false,"inProgress":false,"score":null,"disabled":false}],"isComplete":false,"isTestedOut":false,"allActivitiesRequired":false},{"id":"530314","prompt":null,"isOptional":true,"activities":[{"id":"523163","href":"/paths/371/course_templates/1002/video/523163","isLocked":false,"duration":791000,"title":"Other compliance considerations","description":null,"type":"video","isComplete":false,"inProgress":false,"score":null,"disabled":false}],"isComplete":false,"isTestedOut":false,"allActivitiesRequired":false},{"id":"530315","prompt":null,"isOptional":false,"activities":[{"id":"523164","href":"/paths/371/course_templates/1002/quizzes/523164","isLocked":false,"duration":300000,"title":"Security and Compliance Quiz","description":null,"type":"quiz","isComplete":false,"inProgress":false,"score":null,"disabled":false}],"isComplete":false,"isTestedOut":false,"allActivitiesRequired":false}],"expanded":false},{"id":"76859","title":"Additional Resources","description":"

This module includes the list of additional resources that complement the course learning.

","steps":[{"id":"530316","prompt":null,"isOptional":true,"activities":[{"id":"523165","href":"/paths/371/course_templates/1002/documents/523165","isLocked":false,"duration":1800000,"title":"Additional Resources","description":null,"type":"document","isComplete":false,"inProgress":false,"score":null,"disabled":false}],"isComplete":false,"isTestedOut":false,"allActivitiesRequired":false}],"expanded":false},{"id":"next-steps","title":"Your Next Steps","description":null,"steps":[{"id":"badge-step","prompt":null,"isOptional":true,"activities":[{"id":"badge","href":null,"isLocked":true,"duration":null,"title":"Course Badge","description":null,"type":"badge","isComplete":false,"inProgress":false,"score":null,"disabled":false}],"isComplete":false,"isTestedOut":false,"allActivitiesRequired":false}],"expanded":true}]

Google Cloud Skills Boost

03

Customer Experience with Google AI Architecture