03
CCAI Architecture
03
CCAI Architecture
In this course you will learn the key architectural considerations that need to be taken into account when designing for the implementation of CCAI solutions.
课程信息
目标
- Explore an overview of the CCAI Platform and resource management within CCAI.
- Understand the fundamentals of Virtual Agents design.
- Navigate through the details of planning for an agent assist.
- Demonstrate an understanding of how to plan for CCAI insights implementation, and review target user personas.
- Analyze developer operations and best tools for release automation.
- Illustrate the details of Security and Compliance considerations.
前提条件
Intro to CCAI and CCAI Engagement Framework
受众
CAs, CDs, Cloud Architects, UI Integration/Telephony Engineers
支持的语言
English