14
CCAI Frontend Integrations
14
CCAI Frontend Integrations
This course explores how telephony systems can connect with Google to enable phone-based interactions within the Contact Center AI ecosystem
Course Info
Objectives
- Understand the basics of telephony connectivity and architecture.
- Identify how different telephony connectivity configurations can affect the accessibility of Virtual Agent and Agent Assist features
- Review other Frontend integration options from one-click telephony to open source SMS
Prerequisites
Completion of the "Foundations for building Virtual Agents with CCAI" learning path
Audience
CAs, CDs, Cloud Architects, UI Integration/Telephony Engineers
Available languages
English
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Explore Google Cloud content on Coursera and Pluralsight.
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View the public classroom schedule here.
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