14 CCAI Frontend Integrations

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14

Name: CCAI Frontend Integrations
Rating: 4.13 (450 reviews)

45 分钟高级 universal_currency_alt 免费

This course explores how telephony systems can connect with Google to enable phone-based interactions within the Contact Center AI ecosystem

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课程信息

目标

Understand the basics of telephony connectivity and architecture.
Identify how different telephony connectivity configurations can affect the accessibility of Virtual Agent and Agent Assist features
Review other Frontend integration options from one-click telephony to open source SMS

前提条件

Completion of the "Foundations for building Virtual Agents with CCAI" learning path

受众

CAs, CDs, Cloud Architects, UI Integration/Telephony Engineers

支持的语言

English