16
Advanced Performance Measurement
16
Advanced Performance Measurement
In this course, you will learn about advanced methods and tools to monitor the performance of your virtual agents in Dialogflow CX
Course Info
Objectives
- Differentiate between transcripts and display a clear understanding of the customer journey.
- Illustrate an understanding of Dialogflow CX log data and conversational basics.
- Identify how to transform Dialogflow CX data into information.
- Learn how to analyze the best ways to answer ad-hoc questions using SQL.
- Utilize Looker Studio to create custom dashboards.
- Understand the process of collaborating with Dialogflow CX developers on reporting.
- Determine which tools you can use to help achieve feedback loop analysis.
Prerequisites
Basic Performance Measurement
Audience
Data Scientists, Data Engineers
Available languages
English
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