05
DFCX Virtual Agent Delivery Framework
05
DFCX Virtual Agent Delivery Framework
This course explores the best practices, methods and tools to programmatically lead CCAI virtual agent delivery. It includes a high level overview of the end to end journey for building and deploying a virtual agent, as well as the core tenets to create a strong delivery culture. Additionally, this course covers the best practices for workflow management, defect tracking, release management and post-release support to ensure optimal virtual agent performance.
课程信息
目标
- Understand the guiding principles for CCAI delivery
- Understanding the key phases of the virtual agent development journey, and review the key activities for each phase.
- Learn the agile principles that best support virtual agent development
- Understandi the best practices to build a strong team culture in CCAI delivery.
- Understand the key phases of workflow management to manage defects and feature requests on a CCAI engagement
- Learn about delivery dashboards and how they support program health.
- Understand the best practices for release management.
- Learn the lifecycle of a support case and illustrate how to submit support cases and incidents
前提条件
Intro to CCAI and CCAI Engagement Framework
受众
Program Managers
支持的语言
English
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