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04

Agent Summarization (Custom)

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04

Agent Summarization (Custom)

45 minutes Advanced universal_currency_alt No cost

In this course you will learn how Contact Center AI Agent Assist can help distill complex customer interactions into concise and clear summaries.

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Course Info
Objectives
  • Understand conversation summarization in a nutshell.
  • Learn how to evaluate the required steps to prepare data.
  • Understand how to Identify the best practices for reviewing steps for labelling data.
  • Learn the important model details and steps for building a model.
  • Develop a clear understanding of model deployment.
  • Understand the key metrics to evaluate a model.
  • Understand the common issues with your model and identify ways for improving it.
  • Learn LLM with its custom sections feature.
Prerequisites

Agent Assist Voice and Integrations
Audience
ML Engineers, Data Scientists
Available languages
English
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Can I take this course for free?
When you enroll into most courses, you will be able to consume course materials like videos and documents for free. If a course consists of labs, you will need to purchase an individual subscription or credits to be able consume the labs. Labs can also be unlocked by any campaigns you participate in. All required activities in a course must be completed to be awarded the completion badge.
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