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    04

    Agent Summarization (Custom)

    04

    Agent Summarization (Custom)

    45 minutes Advanced universal_currency_alt No cost

    In this course you will learn how Contact Center AI Agent Assist can help distill complex customer interactions into concise and clear summaries.

    When you complete this course, you can earn the badge displayed here! View all the badges you have earned by visiting your profile page. Boost your cloud career by showing the world the skills you have developed!

    Badge for Agent Summarization (Custom)
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    Course Info
    Objectives
    • Understand conversation summarization in a nutshell.
    • Learn how to evaluate the required steps to prepare data.
    • Understand how to Identify the best practices for reviewing steps for labelling data.
    • Learn the important model details and steps for building a model.
    • Develop a clear understanding of model deployment.
    • Understand the key metrics to evaluate a model.
    • Understand the common issues with your model and identify ways for improving it.
    • Learn LLM with its custom sections feature.
    Prerequisites

    Agent Assist Voice and Integrations

    Audience
    ML Engineers, Data Scientists
    Available languages
    English
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    Upon finishing the required items in a course, you will earn a badge of completion. Badges can be viewed on your profile and shared with your social network.
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    View the public classroom schedule here.
    Can I take this course for free?
    When you enroll into most courses, you will be able to consume course materials like videos and documents for free. If a course consists of labs, you will need to purchase an individual subscription or credits to be able consume the labs. Labs can also be unlocked by any campaigns you participate in. All required activities in a course must be completed to be awarded the completion badge.
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