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    Building Complex End to End Self-Service Experiences in Dialogflow CX

    12

    Building Complex End to End Self-Service Experiences in Dialogflow CX

    1 hour 45 minutes Advanced universal_currency_alt No cost

    This course will equip you with the tools to develop complex conversational experiences in Dialogflow CX capable of identifying the user intent and routing it to the right self service flow.

    When you complete this course, you can earn the badge displayed here! View all the badges you have earned by visiting your profile page. Boost your cloud career by showing the world the skills you have developed!

    Badge for Building Complex End to End Self-Service Experiences in Dialogflow CX
    info
    Course Info
    Objectives
    • How to understand voice agents and how they differ from chat agents.
    • Develop the details of advanced settings, tools, and toggles.
    • Learn about prebuilt components and their benefits.
    • Understand high level multi language events and the testing of multilingual agents.
    • Understand how to design your end-to-end flows according to best practices.
    Prerequisites

    Foundations for building Virtual Agents with CCAI learning path and CCAI Frontend Integrations, Advanced Conversation Design, and Generative Playbooks

    Audience
    Advanced
    Available languages
    English
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    View the public classroom schedule here.
    Can I take this course for free?
    When you enroll into most courses, you will be able to consume course materials like videos and documents for free. If a course consists of labs, you will need to purchase an individual subscription or credits to be able consume the labs. Labs can also be unlocked by any campaigns you participate in. All required activities in a course must be completed to be awarded the completion badge.
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