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    07

    DFCX Bot Building Quality Assurance and Deployment Lifecycle

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    07

    DFCX Bot Building Quality Assurance and Deployment Lifecycle

    1 hour 15 minutes Intermediate universal_currency_alt 1 Credit

    This course explores the quality assurance best practices and the tools available in Dialogflow CX to ensure production grade quality during Virtual Agent development, as well as the key tenets for the creation of a robust end to end deployment lifecycle

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    Course Info
    Objectives
    • Understand the different levels of testing required to ensure production grade quality in Virtual Agent development in Dialogflow CX
    • Understand the importance of creating a Customer User Journey first approach to testing
    • Understand how to best create test cases in Dialogflow CX
    • Learn how to implement an end-to-end testing plan and highlight additional testing considerations.
    • Understand how to best set up a CI/CD pipeline and a robust DevOps automation framework in Dialogflow CX
    Prerequisites

    Minimum Viable Steering Bot, Intro to CCAI and CCAI Engagement Framework, CCAI Architecture, DFCX Virtual Agent Delivery Framework, Conversation Design Fundamentals, Webhook Fundamentals, Basic Performance Measurement
    Audience
    Quality Analysts
    Available languages
    English
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