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    02

    Intro to CCAI and CCAI Engagement Framework

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    02

    Intro to CCAI and CCAI Engagement Framework

    1 hour 15 minutes Introductory universal_currency_alt No cost

    This is a introductory course to all solutions in the Contact Center AI (CCAI) portfolio and the generative AI features that are poised to transform them. The course also explores the CCAI go-to-market and engagement model, the business case around CCAI, and the use cases and user personas addressed by the solution.

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    Course Info
    Objectives
    • Understand what CCAI is and how the engagement with Google works.
    Prerequisites

    None
    Audience
    All Audiences
    Available languages
    English
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    When you enroll into most courses, you will be able to consume course materials like videos and documents for free. If a course consists of labs, you will need to purchase an individual subscription or credits to be able consume the labs. Labs can also be unlocked by any campaigns you participate in. All required activities in a course must be completed to be awarded the completion badge.
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