Loading...
No results found.
    Share on LinkedIn Feed Twitter Facebook

    Google Cloud Skills Boost
    Your Learning progress might get lost. Sign in or Join to save your progress.
    close

    06

    Basic Performance Measurement

    Path navigate_next Course navigate_next Overview

    06

    Basic Performance Measurement

    1 hour 15 minutes Intermediate universal_currency_alt No cost

    This course explores the fundamentals of the feedback loop process for Virtual Agent development and introduces the native capabilities within Dialogflow CX that support it

    When you complete this course, you can earn the badge displayed here! View all the badges you have earned by visiting your profile page. Boost your cloud career by showing the world the skills you have developed!

    Badge for Basic Performance Measurement
    info
    Course Info
    Objectives
    • Learn the feedback loop process
    • Understand a typical customer journey
    • Learn how to evaluate the metrics that need measurement along the customer journey
    • Identify the root cause to a specific problem and rank its optimization opportunity against other issues identified in live traffic.
    Prerequisites

    Minimum Viable Steering Bot, Intro to CCAI and CCAI Engagement Framework, CCAI Architecture, DFCX Virtual Agent Delivery Framework, Conversation Design Fundamentals, Webhook Fundamentals
    Audience
    Data Scientists, Data Engineer
    Available languages
    English
    What do I do when I finish this course?
    After finishing this course, you can explore additional content in your learning path or browse the catalog.
    What badges can I earn?
    Upon finishing the required items in a course, you will earn a badge of completion. Badges can be viewed on your profile and shared with your social network.
    Interested in taking this course with one of our authorized on-demand partners?
    Explore Google Cloud content on Coursera and Pluralsight.
    Prefer learning with an instructor?
    View the public classroom schedule here.
    Can I take this course for free?
    When you enroll into most courses, you will be able to consume course materials like videos and documents for free. If a course consists of labs, you will need to purchase an individual subscription or credits to be able consume the labs. Labs can also be unlocked by any campaigns you participate in. All required activities in a course must be completed to be awarded the completion badge.
    Preview