07
Basic Performance Measurement
07
Basic Performance Measurement
This course explores the fundamentals of the feedback loop process for Virtual Agent development and introduces the native capabilities within Dialogflow CX that support it
Course Info
Objectives
- Learn the feedback loop process
- Understand a typical customer journey
- Learn how to evaluate the metrics that need measurement along the customer journey
- Identify the root cause to a specific problem and rank its optimization opportunity against other issues identified in live traffic.
Prerequisites
Minimum Viable Steering Bot, Intro to CCAI and CCAI Engagement Framework, CCAI Architecture, DFCX Virtual Agent Delivery Framework, Conversation Design Fundamentals, Webhook Fundamentals
Audience
Data Scientists, Data Engineer
Available languages
English
What do I do when I finish this course?
After finishing this course, you can explore additional content in your learning path or browse the catalog.
What badges can I earn?
Upon finishing the required items in a course, you will earn a badge of completion. Badges can be viewed on your profile and shared with your social network.
Interested in taking this course with one of our authorized on-demand partners?
Explore Google Cloud content on Coursera and Pluralsight.
Prefer learning with an instructor?
View the public classroom schedule here.
Can I take this course for free?
When you enroll into most courses, you will be able to consume course materials like videos and documents for free. If a course consists of labs, you will need to purchase an individual subscription or credits to be able consume the labs. Labs can also be unlocked by any campaigns you participate in. All required activities in a course must be completed to be awarded the completion badge.