17
Generative Playbooks
17
Generative Playbooks
In this course, you will learn how to build conversational experiences in Dialogflow CX leveraging Generative Playbooks, a Gen AI feature to develop end to end agents by specifying tasks through natural language
Course Info
Objectives
- Understand generative playbooks and how they can be used.
- Learn prompt design principles.
- Learn about the types of testing, debugging, and troubleshooting techniques.
- Understand operations planning and production deployment.
- Understand generative steering and its benefits.
Prerequisites
Intro to CCAI and CCAI Engagement Framework + Virtual FAQ with data store agents
Audience
CAs/CDs, QA, PgMs, Data Scientists, Data Engineers
Available languages
English
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View the public classroom schedule here.
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