01
CCAI Insights
01
CCAI Insights
In this course you will learn how to leverage Contact Center AI Insights to uncover hidden information from your contact center data to increase operational efficiency and drive data-driven business decisions.
课程信息
目标
- Become familiar with CCAI Insights along with its use cases and business values.
- Demonstrate an understanding of ingesting the audio or chat transcript files into Insights
- Become familiar with topic modeling and analyze different ways to create a topic model.
- Learn about LLM Summarization & ways to enable it via UI or AP
- Become familiar with other insights offerings with LLM generative FAQ's as well as smart and custom highlighters.
- Learn how to analyze conversations via insights console or API
- Become familiar with exporting insights data to BigQuery
- Become familiar with pre-built looker dashboards for reviewing the conversation analytics
- Understand how to draft a Insights Proof of Concept
- Become familiar with the phases of discovery, design, implementation & testing, and production deployment as part of the Insights Delivery process
- Understand the four phases of the Optimization process with CCAI Insights.
前提条件
Intro to CCAI and CCAI Engagement Framework
受众
CAs/CDs,
Data Engineers, Data Analysts, Data Scientists, Program Managers
支持的语言
English
学完本课程后，我可以做些什么？
学完本课程后，您可以探索学习路线 中的其他内容或浏览学习目录
我能获得什么徽章？
学完一门课程后，您将获得结业徽章。徽章可在个人资料中供查看，还可在社交网络上分享。
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