• Become familiar with CCAI Insights along with its use cases and business values.
• Demonstrate an understanding of ingesting the audio or chat transcript files into Insights
• Become familiar with topic modeling and analyze different ways to create a topic model.
• Learn about LLM Summarization & ways to enable it via UI or AP
• Become familiar with other insights offerings with LLM generative FAQ's as well as smart and custom highlighters.
• Learn how to analyze conversations via insights console or API
• Become familiar with exporting insights data to BigQuery
• Become familiar with pre-built looker dashboards for reviewing the conversation analytics
• Understand how to draft a Insights Proof of Concept
• Become familiar with the phases of discovery, design, implementation & testing, and production deployment as part of the Insights Delivery process
• Understand the four phases of the Optimization process with CCAI Insights.

Intro to CCAI and CCAI Engagement Framework

CAs/CDs, Data Engineers, Data Analysts, Data Scientists, Program Managers

English