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    03

    Configure and Maintain CCAIP as an Admin

    03

    Configure and Maintain CCAIP as an Admin

    8 个小时 30 分钟 中级 universal_currency_alt 免费

    Configure and Maintain CCAIP as an Admin is a course that provides end users with essential learning about the core features, functionality, reporting, and configuration information most relevant to the role. This course is most appropriate for those who perform administrative functions to support the operation of the contact center as well as analyze, troubleshoot, and configure the platform to best meet the demands of customers. While this program will review some monitoring and reporting aspects, those topics are explored in depth in the course titled, “Managing Functions and Reporting with CCAIP.”

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    Configure and Maintain CCAIP as an Admin徽章
    info
    课程信息
    目标
    • Set up, configure, adjust, and maintain the CCAI Platform to maximize the impact of the organization’s contact center.
    • Maintain the initial configuration of CCAIP’s features and functionality to fully meet the demands of consumers, seasonality, and staffing dependencies, including how to make adjustments post-implementation.
    • Determine routing paths, channel configurations, agent and team assignments, and more to leverage all of CCAIP's capabilities for total contact center efficiency, optimization, and improved customer experience.
    前提条件
    N/A
    受众
    CCAIP Admins
    支持的语言
    English, español (Latinoamérica), and français
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    学完一门课程后,您将获得结业徽章。徽章可在个人资料中供查看,还可在社交网络上分享。
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