01
Handle Consumer Interactions with CCAIP
01
Handle Consumer Interactions with CCAIP
This course teaches contact center agents about the core agent features and functionality in Contact Center AI Platform (CCAIP). CCAIP is a unified contact center platform that accelerates an organization's ability to leverage and deploy CCAI without relying on multiple technology providers. This course is most appropriate for those who handle consumer interactions via chat and call.
课程信息
目标
- Handle call and chat interactions.
- Leverage CCAIP's Agent Adapters to meet consumer needs.
前提条件
None
受众
Contact center agents
支持的语言
English, español (Latinoamérica), and français
学完本课程后，我可以做些什么？
学完本课程后，您可以探索学习路线 中的其他内容或浏览学习目录
我能获得什么徽章？
学完一门课程后，您将获得结业徽章。徽章可在个人资料中供查看，还可在社交网络上分享。
有兴趣通过我们的点播课程合作伙伴之一来学习本课程吗
在 Coursera 和 Pluralsight 上探索 Google Cloud 内容
更喜欢跟随讲师学习？