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    01

    Handle Consumer Interactions with CCAIP

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    01

    Handle Consumer Interactions with CCAIP

    2 个小时 30 分钟 入门级 universal_currency_alt 免费

    This course teaches contact center agents about the core agent features and functionality in Contact Center AI Platform (CCAIP). CCAIP is a unified contact center platform that accelerates an organization's ability to leverage and deploy CCAI without relying on multiple technology providers. This course is most appropriate for those who handle consumer interactions via chat and call.

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    Handle Consumer Interactions with CCAIP徽章
    info
    课程信息
    目标
    • Handle call and chat interactions.
    • Leverage CCAIP's Agent Adapters to meet consumer needs.
    前提条件

    None
    受众
    Contact center agents
    支持的语言
    English, español (Latinoamérica), and français
    预览